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Pylon

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Work Pylon support alongside your CRM. Rep can search issues, look up accounts, and factor support health into follow-ups — with the same permissions as your Pylon account.

Pylon keeps your B2B support in one place, and Clarify connects it to the rest of the customer picture. Escalations, sentiment, and product feedback flow alongside deals and relationships, so the next best action reflects what is happening in support.

Key features
  • Sync Pylon support conversations into Clarify
  • Surface issues and sentiment per account
  • Highlight escalations for timely follow-ups

Use cases

  • See a customer's recent Pylon Slack and email threads on their Clarify account before a renewal.
  • Flag accounts with rising Pylon escalations as churn risks inside Clarify.
  • Let Rep suggest a follow-up when a Pylon conversation points to an unresolved issue.

FAQ

It brings Pylon support conversations into Clarify so customer issues, sentiment, and escalations sit alongside each account. Teams use that context to shape account health and follow-ups.

Pylon conversations are associated with the matching contacts and accounts in Clarify. Support context appears on the records your team already manages.

Yes, your team keeps working conversations in Pylon across Slack, email, and more. Clarify reads that activity to inform account health and next steps.

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