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Key features
Plain
Support
Work Plain support alongside your CRM data. Search threads, look up customers, reply, assign, and manage help center articles directly from Rep — with the same permissions as your Plain account.
Clarify's Plain integration imports customer support interactions and issue resolution data, giving sales teams visibility into customer health, support patterns, and escalation trends for better account management.
Plain's collaborative support platform provides Clarify with comprehensive customer service intelligence. Sales teams gain crucial insights into customer experience patterns, helping them address concerns proactively and identify expansion opportunities based on support engagement.
- Sync Plain support conversations into Clarify
- Surface issues and sentiment per account
- Highlight escalations for timely follow-ups
Use cases
- See a customer's open Plain issues and sentiment on their Clarify account before a check-in.
- Flag accounts with recent Plain escalations as risks needing attention inside Clarify.
- Let Rep prompt a follow-up when a Plain conversation signals an unresolved issue.